Business-Plan-Overview-June-Submission.pdf
Our vision:
“to meet our customers’ expectations
by providing an outstanding water service
in a sustainable and affordable way”
Contents
Introduction 4
Bristol Water – who we are and what we do 5–6
Our track record 7–8
Future challenges 9–10
Putting customers at the heart of our plan 11–12
Stage 1 Customer priorities and outcomes 13
Stage 2 Developing possible plans 14
Stage 3 Finding your preferred plan 15–16
Summary of our proposed plan 17–18
Highly Reliable 19–20
Excellent Quality 21–22
Environmentally Sustainable 23–24
Responsive to Customers 27–28
Sustainable Business 29–30
Best People - Right Culture 31
Conclusion 33
Your views 33
Summary of our Business Plan 34
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